The credits section is accessed through the 'View Usage' button on the left side panel.
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Here you can do three things:
1. View the current plan, and change it or buy more credits (through the 'Change Plan' or 'Buy More' buttons, which redirect you to the platform chat to contact a human agent).
However, if you want to change the plan or buy more credits, you can also contact your Account Manager directly to evaluate your case and offer you a customized solution according to your needs. You have both ways, although it always ends up being handled by your Account Manager.
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2. View credit usage you have made according to time, user, and the type of action in which they have been consumed:
Scrapings of companies or contacts
Enrichments
Execution of AI variables
Workflows
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3. View monthly conversations usage - up to 500 per identity - broken down by time, identity, and originating campaign.
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Credits are automatically renewed at the beginning of each month. This means that the credit balance is reset on the 1st of each month. Those that are not consumed, as a rule, will not be carried over to the following month. But there might be occasional and specific exceptions.