Your Inbox just got a major upgrade.
Meet the Smart Inbox: a completely redesigned workspace enhanced with AI that organizes your conversations, tracks every interaction and helps you reply faster with ready-to-send AI drafts.
Built for SDRs and sales teams, the Smart Inbox makes every interaction smarter, more efficient, and focused on one goal: closing more deals.
🚀 What’s New
The Smart Inbox brings together a redesigned interface and AI-powered intelligence to give you full visibility and control over every lead conversation.
Here’s what’s new:
1. AI-Powered conversation management
Your Inbox now automatically stays organized — no manual sorting needed.
AI tags classify each conversation based on intent (e.g., Interested, Bad Timing, Meeting Booked, Not Interested), helping you instantly understand where each lead stands.
AI tags are enabled by default, appear with a ✨ sparkle icon and are updated automatically as conversations evolve.
Each AI-tagged message appears in the activity timeline as an “Auto-tagged” event.
Prefer full control? You can deactivate AI tags anytime.
2. AI Drafts ready to send
No more starting from scratch: AI automatically generates smart reply drafts for you to review, edit, and send.
When the lead’s last message is positive or engaging, an AI Draft appears in your composition box, ready to go.
You can:
Review and personalize the draft in seconds.
Send it directly or schedule it for later.
Keep your response time low and your productivity high.
This feature ensures you never miss a follow-up and can keep the conversation flowing naturally; even at scale.
3. A cleaner, more intuitive layout
The new layout was built to make daily communication effortless and more insightful.
Unified View: Manage Email, LinkedIn, and Task conversations from one place.
Chronological History: See the full interaction timeline with every contact, including your teammates’ actions, depending on your permissions.
Recent Activity Visibility: Instantly visualize a contact’s recent activity (emails sent, LinkedIn profile views, connection requests, etc.) from your entire team, so you can coordinate and focus on the right outreach strategy at the right time.
Smart Reply Controls: Choose who to reply to and which channel (Email or LinkedIn) directly from the conversation view.
Quick Scheduling: Click the icon next to the Send button to schedule a message. It’ll appear in the timeline with “Scheduled Time”, plus options to Send Now or Cancel.
Campaign Visibility: View the campaigns each lead is part of and pause conversations directly from the campaign status.
💼 How it helps SDRs every day
The Smart Inbox is designed to simplify every step of the SDR workflow, from first outreach to follow-up:
Prioritize leads effortlessly: AI tags surface who’s interested and who needs attention.
Reply faster: Use AI drafts as a starting point to respond quickly and personally.
Stay organized: All channels and conversations are unified in one timeline.
Collaborate smarter: See your team’s full interaction history before replying.
Stay in control: Pause, tag, or schedule messages without leaving your Inbox.
By combining automation with human touch, SDRs can focus less on managing threads and more on building relationships that convert.
🧠 Why it matters
This isn’t just a redesign, it’s a shift toward intelligent communication management.
The Smart Inbox transforms your workspace into an AI-enhanced environment that supports every stage of your outreach.
With better visibility, faster replies, and automation that adapts to your workflow, your Inbox becomes more than a message hub, it becomes your AI-powered sales assistant.
💡 Available Now
The Smart Inbox is now live for all users.
Log in to your Genesy account today and experience the smarter, faster, AI-enhanced way to connect with your leads.