Your Inbox just got a major upgrade.
Meet the Smart Inbox — a completely redesigned workspace enhanced with AI that organizes your conversations, tracks every interaction and helps you reply faster with ready-to-send AI drafts.
Built for SDRs and sales teams, the Smart Inbox makes every interaction smarter, more efficient, and focused on one goal: closing more deals.
🚀 What’s New
The Smart Inbox brings together a redesigned interface and AI-powered intelligence to give you full visibility and control over every lead conversation.
Here’s what’s new:
1. New Inbox folders to stay organized
No more scrolling endlessly or losing important conversations.
You now have clear folders that help you focus on what matters most:
Inbox → All active conversations
AI Drafts → Conversations with AI replies ready to send
Unread → Messages you haven’t opened yet
Scheduled → Messages planned to be sent later
Sent → Messages already sent
This structure helps to quickly understand where to spend their time first.
2. AI Tags
Your Inbox now automatically stays organized — no manual sorting needed.
AI tags classify each conversation based on intent (e.g., Interested, Bad Timing, Meeting Booked, Not Interested), helping you instantly understand where each lead stands.
AI tags are enabled by default, appear with a ✨ sparkle icon and are updated automatically as conversations evolve.
Each AI-tagged message appears in the activity timeline as an “Auto-tagged” event.
Prefer full control? You can deactivate AI tags anytime.
This helps you prioritize hot leads first without guessing.
3. AI Drafts ready to send
No more starting from scratch — AI automatically generates smart reply drafts for you to review, edit, and send.
When the lead’s last message is positive or engaging, an AI Draft appears in your composition box, ready to go.
You can:
Review and personalize the draft in seconds.
Send it directly or schedule it for later.
Keep your response time low and your productivity high.
This feature ensures you never miss a follow-up and can keep the conversation flowing naturally — even at scale.
4. One unified timeline
Everything related to a contact is now visible in one single place.
Unified Timeline
See:
Team activity (based on permissions)
Emails
LinkedIn actions (Visit profile, Like last post, Connection Request, Accepted, etc).
Taks actions
AI actions
Recent Activity Calendar
Quickly understand what happened recently, such as:
Messages sent
LinkedIn profile views
Connection requests
Replies from the lead
This means you’ll never message a lead without context again.
5. LinkedIn Emoji Reactions — Directly from the Inbox
You can now react to LinkedIn messages with emojis without leaving the Smart Inbox.
It’s perfect for:
Quick acknowledgments 👍
Keeping conversations warm
Staying natural and human
6. Message Translation for Global Outreach
Talking to leads in different languages? No problem.
The Smart Inbox includes message translation, so you can:
Understand incoming messages faster
Reply confidently to international leads
This is especially helpful for Junior SDRs working with global markets.
7. Contact Work History at a Glance
You no longer need to search for context. Each conversation shows:
The contact’s current role
Their work history
This helps you:
Personalize replies
Avoid generic messages
Sound prepared in every conversation
8. Multi-Channel Replies (Email or LinkedIn)
When a lead has both Email and LinkedIn, you can choose how to reply directly from the inbox.
Reply via Email
Reply via LinkedIn
Pick the channel that makes the most sense for that lead
No switching tools. No confusion.
💼 How it helps SDRs every day
The Smart Inbox is designed to remove friction from your daily workflow:
Know who to prioritize with AI tags
Reply faster with AI Drafts
Stay organized with clear folders
Avoid mistakes with full conversation history
Work confidently with context and translations
Instead of managing messages, you can focus on starting real conversations and booking meetings.
🧠 Why it matters
This isn’t just a new design. The Smart Inbox acts like an AI-powered sales assistant that helps you:
Make better decisions
Move faster
Stay focused on the right leads
For GTM ans sales teams, it means less stress, fewer mistakes, and better results.
💡 Available Now
The New Smart Inbox is now live for all users.
Log in to your Genesy account and experience a smarter, faster, AI-powered way to manage conversations and close more deals.