🔄 CRM Sync: Only create contacts when it matters
You now have the option to only create contacts/leads in your CRM when a contact replies.
Activate this in Step 4 when creating a campaign.
You can also overwrite existing leads on the CRM.
🏷️ Inbox shortcuts: Tag faster than ever
We’ve added new tag shortcuts in your inbox conversations for quick labeling:Converted. Negative. Out of office.
Less clicking, more clarity!
📊 Credit usage metrics
Get smarter insights on credit consumption across your team.
Check out the new pie chart showing how credits have been used.
You can also filter by date and user.
🗂️ Prioritise who needs a reply
New filter in the Inbox lets you sort conversations based on who sent the last message: you or the contact.
Perfect to detect leads waiting on your reply, even if the thread was already marked as read.
🎛️ Conditional campaign selector
A more intuitive selector now guides your campaign creation.
Clearly see the difference between options, and why one might be better for your goals.
⚠️ Bulk retry for conversation errors
Forget fixing campaign conversation errors one by one.
Now you can select multiple errored conversations and hit retry in bulk.
⏩ Campaign shortcut: Instant visibility
From the contact table and lists, you can now:
Check campaign status.
View messages.
Send contacts to a new campaign.
📝 Name list suggestion
Whenever you create and export a list of contacts, Genesy will automatically suggest a list name.
Of course, you can still edit it anytime.
🧹 Bulk actions in campaigns: Clean up
You can now select and delete multiple campaigns at once.
No more one-by-one deleting.
